1. Overview
Experiencing session issues? This guide explains what they are, why they happen, and how to resolve them quickly.
Sessions are what keep you securely logged into MindMap AI. When session issues occur, this guide will help you quickly get back to work. Understanding common session behaviors will ensure a smoother experience with the platform.
2. Common Session Issues
You might encounter these session-related notifications while using the platform:
What this means
Your session was terminated because the same account was used to access the same project from another device or browser tab.
Limit to one tab/device per project to prevent conflicting edits and data loss.
What this means
Your session has expired because no activity was detected for an extended period or you logged out from your account in another tab or browser.
Click the "Click here" link to reload the page and log in again.
What this means
Your session was terminated because your account lacks the required permissions to access this feature or resource.
Contact our support team if you believe you should have access to this feature or resource.
3. Resolving Session Issues
Quick Resolution Steps
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1
Click the provided "Click here" link to reload the page
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2
If prompted, log in again with your credentials
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3
Close duplicate tabs of the same project if applicable
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4
For authorization issues, check with your team administrator about your account permissions
4. Preventing Session Issues
Best Practices
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Make sure your work is finalized before closing the browser
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Don't share your login credentials with others
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Avoid using multiple tabs or devices for the same project to prevent conflicting edits
Did you know?
For security reasons, MindMap AI automatically ends sessions after 1 day of inactivity to protect your account and data.
For enhanced security, always use the "Log Out" option when switching between devices or browsers.
5. Still Need Help?
Our support team is available to help resolve persistent session issues. Please contact us with details about when and how the issue occurs for faster resolution.