1. Overview
Having trouble logging in? This guide will help you quickly resolve common issues and get back to using MindMap AI.
We've identified the most frequent login challenges our users face and provided straightforward solutions for each scenario.
Remember: Always use the same email address you registered with - this is your unique identifier for accessing your account.
2. Common Login Issues
Here are some common login problems you might encounter:
Common Validation Errors
Troubleshooting Steps:
- Make sure both email and password fields are filled
- Double-check your email address for typos
- Ensure caps lock is off when entering your password
- Try resetting your password if you've forgotten it
Account Created with Social Login
Login Error
If you see this error, you'll need to:
- Click the "Login with Google" button instead of using email/password
- Use the same Google account you used during registration
3. Account Locked
Login Error
For your security, MindMap AI temporarily locks accounts after multiple failed login attempts (more than 5). This security measure helps protect your account from unauthorized access attempts.
If you see this message, you have two options:
- Wait 30 minutes for automatic unlock
- Contact our support team for immediate assistance
Pro Tip: To avoid locked accounts, use the password reset option if you can't remember your password. If you signed up with Google, always use the "Login with Google" button with the same Google account.
4. Still Need Help?
If you're still experiencing issues, please contact our support team for assistance.
