1. Overview
Having trouble with email verification? This guide will help you successfully verify your account with MindMap AI.
During registration, we send a verification code to your email address. You'll need to enter this code to confirm your account and complete the registration process.
Important: If you don't receive the code, you can request a new one up to three times.
2. Verification Process
How It Works
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1
Receive a 6-digit verification code in your email
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2
Enter the code on the verification page
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3
If you don't receive the code, click "Resend Code"
Note: You can request a resend up to three times. If you still don't receive a code, please contact MindMap AI support.
3. Common Verification Issues
Here are some common verification errors you might encounter:
Verification Error
The verification code you entered doesn't match our records. Double-check the code and try again, or request a new code if needed.
Verification Error
We encountered an issue while verifying your code. Please try entering the code again or request a new verification code.
Verification Error
Your verification code has expired for security reasons. Please request a new code to complete the verification process.
Code Validation Problems
- Check if the code has expired
- Use the most recent code only
- Verify all digits are correct
- Request a new code if needed
Email Delivery Issues
- Check spam/junk folders
- Verify your email address
- Wait a few minutes
- Use "Resend Code" option
4. Still Need Help?
If you're still experiencing issues, please contact our support team for assistance.