Email Verification Guide: Troubleshooting & Solutions

Last updated: Apr 01, 2025 Category:

1. Overview

Having trouble with email verification? This guide will help you successfully verify your account with MindMap AI.

During registration, we send a verification code to your email address. You'll need to enter this code to confirm your account and complete the registration process.

Important: If you don't receive the code, you can request a new one up to three times.

2. Verification Process

How It Works

  1. 1

    Receive a 6-digit verification code in your email

  2. 2

    Enter the code on the verification page

  3. 3

    If you don't receive the code, click "Resend Code"

Note: You can request a resend up to three times. If you still don't receive a code, please contact MindMap AI support.

3. Common Verification Issues

Here are some common verification errors you might encounter:

Verification Error

Verification code doesn't match, please try again!

The verification code you entered doesn't match our records. Double-check the code and try again, or request a new code if needed.

Verification Error

Verification Code failed!

We encountered an issue while verifying your code. Please try entering the code again or request a new verification code.

Verification Error

Verification code has been expired, please use a new code!

Your verification code has expired for security reasons. Please request a new code to complete the verification process.

Code Validation Problems

  • Check if the code has expired
  • Use the most recent code only
  • Verify all digits are correct
  • Request a new code if needed

Email Delivery Issues

  • Check spam/junk folders
  • Verify your email address
  • Wait a few minutes
  • Use "Resend Code" option

4. Still Need Help?

If you're still experiencing issues, please contact our support team for assistance.

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