1. Overview
Experiencing connection problems? This guide explains what they are, why they happen, and how to fix them quickly.
A reliable internet connection is essential for uninterrupted use of MindMap AI. When network issues arise, this guide will help you troubleshoot and restore access efficiently.
2. Common Network Errors
You may encounter the following messages during connectivity interruptions:
What this means
Your connection to MindMap AI was lost due to a sudden internet issue.
How to resolve
- Click the "Click here" link in the popup
- Check your Wi-Fi or ethernet connection
Network Error
What this means
The system could not establish or maintain a stable connection with the server.
How to resolve
- Check your Wi-Fi or ethernet connection
- Try connecting to a different network if available
- Restart your router or modem
- Reload the page once your connection is restored
Server Error
What this means
A temporary issue on our server side is preventing access to the platform.
How to resolve
- Wait a few minutes and try again
- If the problem persists please contact our support team
4. Preventing Network Issues
Best Practices
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Use a wired connection or strong Wi-Fi signal when working on important projects
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Avoid using public or unstable networks
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Keep your browser and system updated for optimal performance
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Monitor our status page for planned maintenance or known outages
Did you know?
MindMap AI automatically attempts to reconnect if your network is temporarily lost. A reliable connection helps you avoid disruptions and keeps your work safe.
5. Still Need Help?
If you continue to experience connection issues, please contact our support team for assistance. Include details about the error message you're seeing and what troubleshooting steps you've already tried.
